Contact Us

Got a question about an offer on this site, spotted something that needs updating, or want to suggest an online casino for us to look at? This page explains how to reach Canada Casinos and what we're able to help with.

What we can help with

Canada Casinos is an independent research and comparison site focused on Canadian online casinos, with a particular eye on how quickly sites pay out winnings. We're happy to hear from readers on things like:

• Corrections to bonus terms, rating figures, or payout details you believe are out of date
• Questions about how we rank and compare fastest payout casinos
• Suggestions for casino brands operating in Canada that we haven't covered yet
• General feedback on the site, its comparisons, or its content
• Media, partnership or advertising enquiries

What we can't help with

It's worth being upfront: Canada Casinos does not operate a casino, does not process deposits or withdrawals, and has no access to any individual player's account. If you have a live issue with a payout, a locked account, or a bonus dispute at one of the brands listed on this site, we're not able to intervene directly. In that situation:

1. Contact the casino's own customer support team first — details are usually in the account or help section of their site
2. Check the specific bonus or payment terms attached to your offer, since most disputes come down to a wagering requirement or eligibility condition
3. If the operator is unresponsive, look at whether their licensing body offers a player complaints process

For general guidance on playing responsibly and keeping gambling under control, our Responsible Gambling page is a good place to start. If you want to understand the rules that govern use of this site, they're set out in our Terms and Conditions.

Before you get in touch

A few quick checks that often answer common questions without needing to wait for a reply:

How our reviews and ratings are put together

Every casino featured on Canada Casinos, including Cashed, SlotsGem, WinnerIsland and the other brands ranked here, is assessed against the same set of criteria before it earns a place on the site. Because this site's focus is fastest payouts, withdrawal speed, payment method coverage and any conditions attached to cashing out carry extra weight in our scoring, alongside game selection, bonus terms, mobile experience and general licensing and security standards. Commission from any operator we link to never buys a better position — a brand's rating reflects our research, not our revenue arrangements.

If you think we've got a detail wrong about a specific brand's payout times, fees or bonus terms, that's exactly the kind of correction we want to hear about, since accuracy on these points matters more to readers than almost anything else on the page.

A note on how this site earns money

Canada Casinos may earn a commission when readers click through to a casino and sign up. This doesn't cost you anything extra, and it never decides which sites rank higher or receive a positive review. If you have questions about this arrangement, feel free to raise them through the same channel you'd use for any other enquiry.

Getting a useful reply

To help us respond properly, it's worth including a few specifics in your message:

• Which page or casino brand your question relates to
• What you saw versus what you expected (for a correction or bug report)
• Any relevant dates, since offers and payout terms at Canadian casinos do change over time

General feedback and corrections are usually looked at within a reasonable timeframe, though we can't guarantee a response to every message given the volume we receive. Enquiries about a specific casino brand's own service — deposits, withdrawals, ID verification or account access — should still go to that operator directly, since only they can act on them.